Shipping Policy

Thank you for shopping with Luminance Beauty & Body LLC. We want to ensure that your shopping experience is as smooth as possible. Below you will find all the details about our shipping process.

Processing Time

All orders are processed within 3 business days (excluding weekends and holidays). Orders placed after 9:00pm EST may not be processed until the next business day.

In-stock items: Processed within 3 business days.
Pre-orders/Backordered items: Shipping time may vary. You will be notified of any delays upon placing your order.

Shipping Methods and Rates

We offer a variety of shipping options to suit your needs. Shipping rates are calculated at checkout based on the weight of your order and your delivery location. We currently offer the following shipping methods:

Standard Shipping: Delivery in 7-14 business days.
Expedited Shipping: Delivery in 4-6 business days.
Express Shipping: Delivery within 4 business days.

International Shipping: We currently offer international shipping. Please note that international orders may be subject to customs fees, taxes, and import duties, which are the responsibility of the customer.

Shipping Fees

Shipping fees are calculated based on your order’s weight, size, and delivery location. You will be able to view the exact shipping costs during checkout.

Free Shipping: We offer free standard shipping on orders over $250 within the United States.
Discounted Shipping: Occasionally, we may offer special promotions with discounted or free shipping.

Order Tracking

Once your order is shipped, you will receive an email with a tracking number (if available) to track your package. You can also track your order directly through your account on our website.

Shipping Delays

While we do our best to ensure that your order is delivered promptly, there may be occasional delays due to circumstances beyond our control, such as weather, carrier issues, or customs processing. We will notify you if we anticipate any significant delays in shipping.

Incorrect or Incomplete Addresses

Please ensure that your shipping address is complete and accurate before submitting your order. We are not responsible for delays or lost packages due to incorrect or incomplete address information. If there is an error in your shipping address, please contact us immediately at luminancebeautybody@gmail.com/(470)518-6515 so we can correct it before shipment.

Lost or Damaged Items

If your order is lost or damaged during transit, please contact us immediately at luminancebeautybody@gmail.com/(470)518-6515. We will work with the carrier to resolve the issue and provide a solution. You may be required to submit a claim directly with the carrier for lost or damaged packages.

Returns and Exchanges

For information about returns and exchanges, please refer to our Return & Refund Policy.

Questions?

If you have any questions about our shipping policy or need assistance with your order, please feel free to contact our customer support team at luminancebeautybody@gmail.com/(470)518-6515. We are happy to assist you!