At Luminance Beauty & Body LLC., we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, store, and use your data when you visit our spa, book services, or interact with us online. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal information that you provide to us voluntarily. This may include:

• Personal Identification Information: Name, address, phone number, email address, date of birth, and any other information you provide when booking services or registering for our programs.
• Payment Information: Credit/debit card details, billing address, and other payment-related data when you make a purchase or pay for services.
• Health and Wellness Information: Information related to your skin type, medical conditions, allergies, and preferences to help us provide personalized treatments.
• Usage Data: Information on how you use our website, services, or products (such as IP address, browser type, pages visited, etc.).

2. How We Use Your Information

We use the information we collect in the following ways:

• To Provide Services: To process bookings, schedule appointments, and deliver the treatments and products you request.
• To Improve Customer Experience: To personalize your experience, recommend services or products, and enhance the quality of our offerings.
• To Process Payments: To securely handle transactions and manage billing.
• To Communicate with You: To send appointment confirmations, reminders, updates, promotions, and other relevant information via email, text, or phone. You can opt-out of marketing communications at any time.
• To Improve Our Services: To analyze how our website and services are used in order to improve functionality and user experience.

3. How We Store and Protect Your Information

We take the security of your personal data seriously and implement a range of physical, technical, and administrative measures to protect it:

• Data Encryption: Your payment details and sensitive information are encrypted using SSL (Secure Socket Layer) technology during transmission.
• Secure Storage: Personal data is stored in secure databases with restricted access.
• Data Retention: We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

While we make every effort to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but will always strive to protect your data to the best of our abilities.

4. Sharing Your Information

We respect your privacy and will never sell, rent, or trade your personal information. However, we may share your data with trusted third parties under the following circumstances:

• Service Providers: We may share information with third-party providers who assist us in running our business, such as payment processors, appointment scheduling software, or email marketing services. These providers are required to keep your information confidential.
• Legal Requirements: We may disclose your information if required by law or in response to legal processes, such as subpoenas, court orders, or government inquiries.
• Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal data may be transferred as part of the transaction. We will notify you before your data is transferred to a new owner.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Correction: You can request access to the personal information we have on file for you, and you can request corrections if the information is inaccurate or incomplete.
• Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., legal requirements).
• Opt-Out of Marketing: You can opt-out of receiving promotional emails or messages by following the unsubscribe instructions provided in each communication or contacting us directly.
• Data Portability: In some cases, you may request a copy of your data in a commonly used, machine-readable format.

To exercise any of these rights, please contact us at luminancebeautybody@gmail.com.

6. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us analyze trends, administer the site, track users’ movements around the site, and gather demographic information.

• Cookies: Small files stored on your device that allow us to remember your preferences and improve your experience.
• Analytics: We may use third-party analytics services (such as Google Analytics) to monitor how our website is used and to gather insights for improving our services.

You can manage cookie preferences through your browser settings, though please note that disabling cookies may affect your experience on our site.

7. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child under 13, we will take steps to delete that information as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make updates, we will revise the "Last Updated" date at the bottom of the policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about our privacy practices, or if you wish to exercise your privacy rights, please contact us at:

Luminance Beauty & Body
600 Houze Way, Unit D2, Suite 2, Roswell, GA 30076
(470) 518-6515
luminancebeautybody@gmail.com

Last Updated: November 16, 2024